FAQ

  • Do you ship internationally?

    Yes! I’m excited to ship both my handmade crochet creations and The Happy Snail Club envelopes internationally, so no matter where you are in the world, a little bit of happiness can find its way to your doorstep.

  • When do you mail the letters?

    I mail out The Happy Snail Club letters on the 11th of every month, so as long as you’re subscribed by the 9th, you’ll receive that month’s envelope full of joy and little surprises.

  • What’s included in The Happy Snail Club?

    Every month, members receive a handwritten letter, a 5×7 art print, a sticker, and gentle reflections about self-love, patience, and imagination, designed to turn ordinary days into special moments.

  • How long will it take to receive my crochet order?

    Since every crochet item is handmade by me with care and attention to detail, each piece takes a little time to create. Please allow 5–10 business days for me to handcraft your order before it ships. Once your item is complete and on its way, shipping time will depend on your location, and I’ll always provide tracking information so you can follow your package’s journey.

  • How can I contact you with questions or custom requests?

    You can reach me via the contact form on my website or email me directly at happysolbykyla@gmail.com. I love hearing from customers and am happy to answer any questions or discuss custom crochet orders.

  • Can I update my shipping address for snail mail or crochet orders?

    Yes! Just contact me before the 9th of the month for the mail club, or before your order ships for crochet items, to make any updates.

  • Can I give a snail mail subscription as a gift?

    Absolutely! You can purchase a subscription as a gift and include a personalized note. Shipping info can go directly to the recipient.

  • What if my item or letter arrives damaged?

    If anything arrives damaged, please contact me right away. I’ll happily work with you to replace the item or make it right, your happiness is my priority!